Blog

Operations, margins and the boring bits that make money

Written by the people who take the support calls. Roughly weekly, never a press release.

Labour percentage, GP, wastage and voids. Everything else is noise until these four are under control.

Interchange, scheme fees, terminal rent, PCI fees, authorisation fees. How to read the bill.

Rolling counts by category beat one annual weekend of misery. Here is the schedule we recommend.

The five-day plan we use, including what to do with your old till on day one.

The extra tap that makes table stats, service-mode reporting and kitchen routing possible.

Rate of sale without margin is a vanity metric. A worked example from a homeware shop.

One email a month. No fluff.

The best article we wrote, plus one number worth watching in your reports.